Matt Bolch.com

Jeff Cunningham lives by the golden rule in both his personal and professional lives.

"You need to treat people the way you expect to be treated," says the president of Cunningham Gas Products in Spring, Texas. "It's not just your customers, but your suppliers -- who are your business partners -- your employees and everyone else."

The other rules that Jeff lives by are work hard and honesty.

It's easy to pay lip service to these maxims. But after spending a short while with Jeff in his 9,000-square-foot showroom, it's obvious that he isn't simply spouting popular sayings.

Park Place Partners Combine Analytical Approach, Emotional Appeal to Build a Successful Business

After nearly two decades in the Washington suburbs, the partners of Park Place have developed a blueprint for success.

From a prestigious address and prime location in the shadow of the National Cathedral to the high-end furniture and accessories in the showroom, the business has been built in an orderly fashion, as if following a schematic.

A Commitment to Customer Service Keeps Dwyer's Changing With The Times

Dave Dwyer rises from the plastic-covered loveseat as a woman and her son enter his Athens, Ga., furniture store, greeting them with a sincere, "How can we help?'

He recognizes the woman, but can't quite put a name to a face. After quickly conferring with his wife and business partner, Harriett, they come up with her name and the fact that she hasn't been in the store in more than three years.

featured in Training magazine march 2001

"Some companies strive for 100 percent distance learning, but we don't believe that's the right way to do things," says Nancy Lewis.

An interesting statement coming from the director of management development at IBM, the Armonk, N.Y.-based technology behemoth that spends $1 billion annually on training for its 307,000-plus global employees.

IBM is synonymous with cutting-edge technology and innovative thinking, but people remain the center of any company - regardless of its business, Lewis says.

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